Cakey Bot's support ticket system allows your users to make tickets and get 1 on 1 support from your support team. You can easily manage tickets via Discord's button system and even save transcripts of the ticket history.
Support Staff Role: Selecting a support staff role will automatically allow users with the selected role to view/access all support tickets. If you do not select a support staff role only Administrators will have access to tickets.
Transcript Channel: Selecting a transcript channel will unlock the ability to save ticket history to the selected channel. Which will allow staff to review old closed/deleted tickets.
Once you have enabled and configured support tickets via the web dashboard your users can start making tickets using the
!new <description> command.
You do not need to make/set up a support category, Cakey Bot will automatically generate the correct channels and permissions if Cakey Bot has access to do so.
Once a user has closed a ticket, Cakey Bot will send an embed with three different options:
Transcript: Selecting this will save the contents of the ticket to a text file and uplaods it to your transcript channel.
If this option is disabled, you will need to configure your transcript channel on the web dashboard.
Re-Open: This option will re-open the ticket to allow the user to provide more information or to ask more questions.
Delete: This option will delete the ticket and clears the channel history.
This option does NOT automatically save a transcript.