Make sure that Cakey Bot has the Manage Channels permission and that the Cakey Bot's role is above the support staff role.
Cakey Bot's support ticket system allows your users to make tickets and get 1 on 1 support from your support team. You can easily manage tickets via Discord's button system and even save transcripts of the ticket history.
Support Staff Role: Selecting a support staff role will automatically allow users with the selected role to view/access all support tickets. If you do not select a support staff role only Administrators will have access to tickets.
Transcript Channel: Selecting a transcript channel will unlock the ability to save ticket history to the selected channel. Which will allow staff to review old closed/deleted tickets.
Once you have enabled and configured support tickets via the web dashboard your users can start making tickets using the !new <description> command.
Note: The issue description is optional and a default reason will be filled in if a user does not provide one.
You do not need to make/set up a support category, Cakey Bot will automatically generate the correct channels and permissions if Cakey Bot has access to do so.
Once a user has closed a ticket, Cakey Bot will send an embed with three different options:
Transcript: Selecting this will save the contents of the ticket to a text file and uplaods it to your transcript channel.
If this option is disabled, you will need to configure your transcript channel on the web dashboard.
Re-Open: This option will re-open the ticket to allow the user to provide more information or to ask more questions.
Delete: This option will delete the ticket and clears the channel history.
This option does NOT automatically save a transcript.